CUSTOMER FEEDBACK

We are proud of our customer service, here are some of the comments left by our valued customers.

03.09.10

Hi There, Many thanks for your excellent service I ordered a toner cartridge from you at about 4.00pm yesterday. I took delivery of it at 1.00clock to-day. What Service !!!!! Many Thanks, Pat


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29.07.10

Thank you for the first class service you have always provided

Yours Sincerely

John

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Hi Jon!

Many thanks, I’ll be collecting them shortly and as always thanks for the very fast service.

Best Regards,
Chris.

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Thank you for being a reputable company. Jon was very helpful and kind. Many thanks again,

Yours Sincerley

Helen

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Dear John,

Thank you for the inkjet cartridges that arrived today. I replaced the suspect blue cartridge following the on screen instructions to the letter and it worked perfectly.
Many thanks for the advice and the excellent service,

Regards Geoff

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Dear ink supplies,

I just want to thank you for your product eco-saver cartridges they are very worth the money.
I just wanted to know is there any way of recycling the empty ink tanks, or even having them sent back to yourselves for refilling and resealing.
this would make them even more eco-friendly.
many thanks again

Mark

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Hi John,

Just a quick email to say thanks for all your help & the printer inks are working a treat. They were simplicity itself to fit and the print quality is excellent.

Best Regards

David

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Morning Jon,

Chipped cartridges arrived yesterday, installed first time, nice and easy, no mess, no problems ...many thanks!

Kind regards

Trevor

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Thanks Jon,

Arrived Sat am. Now that's really what I call ASAP!

Jack

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Wow Jon,
From order to delivery in less than 24 hours!!!!
Super service.
Many thanks and kind regards
Trevor

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Just a short note to say how impressed I was with both your very competitive prices, and your very prompt and efficient service. I ordered yesterday and received today. Thanks, and keep up the good work.

Calum

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Dear Jon,

Thanks for doing everything you could to get me the replacement cartridge as soon as was possible. I received it this morning, Monday. Royal Mail say they don't guarantee a Special Delivery sent on a Friday will arrive before Monday morning generally, and that at the moment, as a result of the fuel situation, all that has been suspended too. So, I'm clear that you did what you could and I like that. I have been able to complete the piece of work that I needed to do in time, if not with the margin of time for feedback and amendment that I had intended. But I feel cared for by you and will return to you for future
cartridges. Thanks.
All the best,

John

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Dear Imagetek,

Looking forward to your catalogue having just paid £40 odd for new cartridges for my printer at Comet. If your service is as effective as you promise, .......
Long live Imagetek.

leon

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Lydia,

Thanks for the tips related to the Christmas card project. We shall see what happens.
I order my printer cartridges from ImageTek in the UK. The owner is Jonathan Baxter. Please mention my name, as he will get a kick out of knowing that I referred someone to him from Estonia. He is a very nice guy.
My last order was for 4 black and 2 color cartridges for my Epson Stylus 760. I use the generic brand, made by Color Jet. The total for this order, including shipping was £**** I used a credit card to make the payment, and it was shipped the same day I placed the order. I assume it will take 3-5 days to get here.

I hope you have success with them.

Don

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Thank you for such a speedy service, I hope to continue using you service
well into the future. At these price's why not.

Yours faithfully

Mrs K

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Mairead,

I have used this company for two years, and they have the lowest prices and the best customer service. The company ships the same day the order is received.
My order took 5 days to get here. I did have to go to the customs office at the post office on Pallasti to claim it. I did not have to pay any duty, although this may have been more a result of the language barrier than the value of the goods.

All the best.

Don

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Many thanks, Jon, especially for your efficient service and friendliness. With Christmas coming up I have many print jobs to do, and your help helps me.

Once again, many thanks.

Best wishes,
Marjorie.

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Dear Imagetek,
Thank you for your prompt service regarding replacement of my faulty ink cartridge I have received it and all o.k.The faulty cartridge is in the post. You now have new customer who will spread the word of your company to all my associates

Many thanks again

S. Whiting.

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Just a quick note of thanks for the professional service I have just received from your company. I rang with an urgent enquiry about inkjet transparencies and in no more than a 15 minute turnaround a member of your staff had taken all my credit card details, parceled the goods and delivered them to Reception for my collection and I am now using them here at College as I write this note - very impressive. Please give my sincere thanks to all concerned and I wish you every success in the future - I will be one of your best ambassadors in the street.

Thank you

Ian

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Jon,

Thanks very much for the printer cartridge it arrived today.
I very much appreciate you sending an original when the repro is not available. I have used your company before and you can rest assured that I will be using it again. Customer care is excellent.

Thanks again

Steve

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Dear Jon,
Thank you for having the courtesy to reply, so many firms do not. Thanks also for the speed of shipping, your firm will be recommended.

Yours faithfully,

Carole

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Order received , excellent service, will recomend you to all in my mail box, which countries do you service.

Cheers

Rong

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I have, to date, place two orders with your company.
I have been delighted with your service and found it efficient, quick, easy to use and keeps me well imformed at every stage.

My thanks to you all,

Regards
C T A

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Thankyou for a first class service.

Rog

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Now that is what I call Service! Ordered mid p.m. yesterday and delivered this morning at 0900 hrs. Well done.
If you have a catalogue of other computer supplies I would like one.

D.K. Mitchell

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To Gaenor and the sales team, On behalf of my daughter, and myself I thank you once again for your speedy reply and delivery of goods, you are brilliant. It is quicker to mail you than it is to get the car out and go and search round the shops for a supplier who has the right stock. My order was delivered in part within 24 hours. The second part of the order came the following day, Thanks again to you all,

Carole

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complements on your first class service.

Cheers,Cliff.

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Many thanks for your help, both in exchanging the wrong inkjet cartridge and with the installation problem. It is now working perfectly. I am doing an 'A' level at the moment and have some outstanding work which needed printing off for today. When the printer wouldn't work on Monday, panic set in, but thanks to your Company I now have some well printed (not necessarily well written!) assignments to hand to my tutor. I shall certainly be ordering more from your Company. Your friendly, helpful and efficient service is very refreshing.

Many thanks
Sue
SH Computer Consultants Ltd

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Just a thank you for such a prompt service.

I Jolly.

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Thank you for your prompt response.

Regards

Ann-Marie

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WHY USE IMAGE TEK ?

Because, for my part, the lady who spoke to me over the phone on Saturday afternoon and who later served me through the window, was the most courteous, the most polite and the most helpful company employee I have dealt with in a very long time.

Thank you.

Mr.B Coleman

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Dear Gaenor

Thankyou for your e-mail and sending on the correct cartridge, it has been very much appreciated. When my cartridges run out again I will know where to buy some new ones.

Thankyou

Miss A Barks

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I was more than satisfied with your service regarding my last order, but I am still impressed that you can take the time to inform me of any delay.

Thank you.

James M Robertson

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Thank you for my recent order. I appreciate the time you took to email me about a slight delay in my order. The ink cartridges you sent are of the utmost quality. There is no difference from the original output on my Xerox printer. I will most definitely order from your company again and will recommend you to my customers and friends.

J.S.Gray

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Hi John & Gaynor,
I would like to say how pleased I am with your replacement compatible inkjets, I have to say I personally think I am getting better quality printing and longer lasting cartridges than the original ones I have
been using,
Keep up the good work
Best regards Mick

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Hi,
The whole transaction took 15 hours, from my initial order to Delivery by Parcelforce.

Well done Imagetek !

Cheers,

John.

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EXCELLENT SERVICE !
fast turnaround, low price & good quality - THANK YOU.

RICHARD

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Johnathan,
Thanks. I got the cartridges.
I put them in and they worked first time.
All the very best for your help.
Regards

Mike

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Dear Image Tek Staff

I had to write to thank you for excellent service you provide, I ordered some printer inks Mon. and I received them Tues A.M. Also everyone I have Spoken to on the phone has been very helpful courteous and cheerful it’s a real pleasure to deal with a company so keen to treat customers so well especially these days when indifference is normal. Thank you so much abd you can be sure I shall recommend you to all my friends.

Yours sincerely

Mr. Gill

PS the inks were cheaper this time than my last order.

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Many thanks Johnathan ... all is now fine. Such a relief to find a very
responsive Company in this day and age.
You now have a new customer for life and I will be ordering a lot more from
you.

Many thanks

PaulM

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Last week you replaced some faulty compatible cartridges for my Epson 810 printer and the new ones are being recognised by the Epson software. So many thanks for your quick response.

Regards

Jerry

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Hi Jonathan
I have just recived a new cartridge after I contacted you to let you know the one I purchased was faulty. I AM VERY IMPRESSED BY YOUR PROMPT AND EXCELLENT SERVICE. THANK YOU EVER SO MUCH. You can be assured of my custom and I shall try to
recommend your company.

Best wishes Dominique

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This is just a quick email to say thanks.
Very fast order and despatch. I ordered 2 black and 2 colour ink carts and then afterwards saw the 5 for 4 cart offer on your main page. Some kind soul who dealt with the invoice put an extra black cart on the order on my behalf. This is much appreciated and I will be recommending you to others.

Thanks again,

Chris.

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Many thanks Jon for your good service. It's good to have such dependability.

Marj

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Thank you once again for your friendly and efficient service, I have no hesitation in recommending your company to friends and relatives across the country.

Karen

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Efficient on-line ordering system, quick turnaround and delivery, excellent products and price…very impressed, thanks

Richard

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I want this message passed on to a manager

Hi I just wanted to say ever since I first started using your company it has been FANTASTIC propt delivery I ordered in on Saturday/Sunday and Received my order today FANTASTIC KEEP UP THE GOOD WORK

David